PRIVACY POLICY
Privacy Policy for PTM Enterprises
Last Updated: 11.05.2024
1. Introduction
PTM Enterprises ("we," "us," or "our") respects the privacy of our customers and is committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from users ("you," "your") of our Snowflake Native App product ("the App") and how we use, protect, and disclose that information.
2. Information We Collect
We may collect and store the following types of information:
Customer Data: Data that you submit or store in the App, which may include structured or unstructured data specific to your use of the product.
Usage Data: Information about how you interact with the App, including query logs, error reports, and analytics data to improve and maintain the product’s functionality.
Contact Information: When you register or communicate with us, we may collect your name, email address, or other contact information.
3. How We Use Your Information
We use the information we collect in the following ways:
To Provide and Improve the App: We use customer and usage data to operate, enhance, and improve the App’s functionality, performance, and security.
To Support You: We may use your contact information to respond to inquiries, provide technical support, and offer guidance on using the App.
For Internal Analytics: Usage data helps us monitor and understand how the App is used and identify areas for improvement.
4. Data Sharing and Disclosure
We do not sell, lease, or share your data with third parties, except in the following cases:
Service Providers: We may share information with trusted service providers who help us operate, maintain, or support the App, and they are obligated to use your information only for the services we request.
Legal Requirements: We may disclose information if required to do so by law, such as in response to a court order, or to protect the rights, property, or safety of our customers or others.
5. Data Security
We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include access controls, encryption, and regular security reviews. However, please be aware that no security system can guarantee complete protection.
6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. Upon your request, we will delete or anonymize your data where possible.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
Access: You may request access to the information we hold about you.
Correction: You may request that we update or correct any inaccurate information.
Deletion: You may request that we delete certain information, subject to legal or contractual obligations.
To exercise any of these rights, please contact us at admin@ptm-ent.com.
8. Cookies and Tracking Technologies
The App does not use cookies or tracking technologies for external purposes. Any logging or tracking is used solely for internal performance, diagnostic, or support purposes.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or through the App. Please review this policy periodically for updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
PTM Enterprises admin@ptm-ent.com
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